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Oversees customer portfolio to drive product adoption and business outcomes, mentors team members, and ensures customers maximize value from their ServiceNow investment.
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyoneâfreeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflowâ helping 85% of the Fortune 500Âź work smarter, faster, and better. Weâre building an AI-native culture where technology and talent are unstoppable together. And weâre just getting started.
Join us to put AI to work for people.
What you get to do in this role:
The role of the Senior Success Advocate is to act as an advocate for our customers.âŻYou will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNowâs best practices, innovations, and capabilities to help customers achieve their goals.
To be successful in this role you have:
FD21
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. .
Responds to user inquiries across email, chat, and social media, troubleshoots platform issues, and maintains support documentation for a gig worker community platform.
ABOUT NOGIGIDDY
NoGigiddy is a digital platform built for gig workers, side hustlers, and anyone building an income outside the traditional 9-to-5. We connect our community with real earning opportunities â remote jobs, surveys, gig platforms, and financial tools â all in one place, free to access, no gatekeeping. We built what we wish had existed, and we hire people who actually get it.
THE ROLE
When our users have questions, run into issues, or need a hand â youâre the person they count on. As a Customer Success Specialist at NoGigiddy, youâll support our community with fast, helpful, and genuine responses across email, chat, and social. No degree required â just strong communication, patience, and a real desire to help people succeed.
RESPONSIBILITIES
Respond to user inquiries via email, chat, and social media channels in a timely and professional manner
Troubleshoot issues related to offers, account access, and platform navigation
Escalate complex issues to the appropriate team with full context and documentation
Maintain detailed records of user interactions in our support CRM
Identify recurring issues and report patterns to the product team
Contribute to the help center by writing and updating FAQ articles
Deliver consistently high CSAT scores through genuine, solution-focused support
REQUIREMENTS
No degree required
Prior customer support experience preferred but not required â weâll train you
Clear, empathetic written and verbal communication
Patient and calm under pressure â you donât match the energy of an upset user
Organized and able to manage a high volume of tickets without letting things slip
Familiarity with support tools (Zendesk, Intercom, or similar) is a plus
BENEFITS
Hourly pay of $16â$22/hr
Fully remote
Paid training on all systems and product knowledge
Growth path into team lead or operations roles
Access to the full NoGigiddy earning opportunity network
Equal Opportunity Employer. NoGigiddy celebrates diversity and is committed to creating an inclusive environment for all team members.
Responds to user inquiries across email, chat, and social media, troubleshoots platform issues, and maintains support documentation for a gig worker community platform.
ABOUT NOGIGIDDY
NoGigiddy is a digital platform built for gig workers, side hustlers, and anyone building an income outside the traditional 9-to-5. We connect our community with real earning opportunities â remote jobs, surveys, gig platforms, and financial tools â all in one place, free to access, no gatekeeping. We built what we wish had existed, and we hire people who actually get it.
THE ROLE
When our users have questions, run into issues, or need a hand â youâre the person they count on. As a Customer Success Specialist at NoGigiddy, youâll support our community with fast, helpful, and genuine responses across email, chat, and social. No degree required â just strong communication, patience, and a real desire to help people succeed.
RESPONSIBILITIES
Respond to user inquiries via email, chat, and social media channels in a timely and professional manner
Troubleshoot issues related to offers, account access, and platform navigation
Escalate complex issues to the appropriate team with full context and documentation
Maintain detailed records of user interactions in our support CRM
Identify recurring issues and report patterns to the product team
Contribute to the help center by writing and updating FAQ articles
Deliver consistently high CSAT scores through genuine, solution-focused support
REQUIREMENTS
No degree required
Prior customer support experience preferred but not required â weâll train you
Clear, empathetic written and verbal communication
Patient and calm under pressure â you donât match the energy of an upset user
Organized and able to manage a high volume of tickets without letting things slip
Familiarity with support tools (Zendesk, Intercom, or similar) is a plus
BENEFITS
Hourly pay of $16â$22/hr
Fully remote
Paid training on all systems and product knowledge
Growth path into team lead or operations roles
Access to the full NoGigiddy earning opportunity network
Equal Opportunity Employer. NoGigiddy celebrates diversity and is committed to creating an inclusive environment for all team members.
Responds to user inquiries via email, chat, and social media, troubleshoots platform issues, and maintains support documentation to help community members succeed.
ABOUT NOGIGIDDY
NoGigiddy is a digital platform built for gig workers, side hustlers, and anyone building an income outside the traditional 9-to-5. We connect our community with real earning opportunities â remote jobs, surveys, gig platforms, and financial tools â all in one place, free to access, no gatekeeping. We built what we wish had existed, and we hire people who actually get it.
THE ROLE
When our users have questions, run into issues, or need a hand â youâre the person they count on. As a Customer Success Specialist at NoGigiddy, youâll support our community with fast, helpful, and genuine responses across email, chat, and social. No degree required â just strong communication, patience, and a real desire to help people succeed.
RESPONSIBILITIES
Respond to user inquiries via email, chat, and social media channels in a timely and professional manner
Troubleshoot issues related to offers, account access, and platform navigation
Escalate complex issues to the appropriate team with full context and documentation
Maintain detailed records of user interactions in our support CRM
Identify recurring issues and report patterns to the product team
Contribute to the help center by writing and updating FAQ articles
Deliver consistently high CSAT scores through genuine, solution-focused support
REQUIREMENTS
No degree required
Prior customer support experience preferred but not required â weâll train you
Clear, empathetic written and verbal communication
Patient and calm under pressure â you donât match the energy of an upset user
Organized and able to manage a high volume of tickets without letting things slip
Familiarity with support tools (Zendesk, Intercom, or similar) is a plus
BENEFITS
Hourly pay of $16â$22/hr
Fully remote
Paid training on all systems and product knowledge
Growth path into team lead or operations roles
Access to the full NoGigiddy earning opportunity network
Equal Opportunity Employer. NoGigiddy celebrates diversity and is committed to creating an inclusive environment for all team members.
Customer Success Manager ensures client fulfillment needs are met, handles escalations, and collaborates with internal teams to optimize processes and service delivery.
ShipHero Fulfillment is now LVK Logistics!
At LVK, we are not just a fulfillment center; we are your dedicated partner, committed to enhancing your brandâs journey and delivering unparalleled results.
We are looking for a talented professional to join our team! This is a full-time remote position with a Monday to Friday schedule from 9 am to 5 pm EST. If you are based in Latin America and eager to be part of a dynamic and innovative team, we want to hear from you.
We are seeking a Customer Success Manager (CSM), who will ensure that our clientsâ fulfillment needs are met with efficiency and excellence. You will provide support, handle escalations, and work closely with internal teams to optimize processes and deliver exceptional service.
Responsibilities of the Position:
Position Qualifications:
EDUCATION: BA/BS degree in Business Administration, Information Technology or similar, is preferred.
EXPERIENCE:
SKILLS:
Our Core Values:
ShipHero/LVK would like to thank all applicants for their interest; however, only those selected for an interview will be contacted.
ShipHero/LVK is committed to a diverse and inclusive workplace. ShipHero/LVK is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age or any other characteristic protected by law. We are committed to providing employment accommodation in accordance with the law. If you require accommodations due to a disability at any stage of our hiring process, please notify our Human Resources Team.
Resolves complex technical support issues for B2B SaaS customers, troubleshoots bugs and integrations, and bridges communication between product and customer teams.
Influ2 brings your ABM to the contact-level. With Influ2, you can act on contact-level intent, reach specific buyers with ads, and make the revenue impact clear.
180+ enterprises and mid-market companies worldwide, including industry leaders such as Snowflake, Datadog, and Capgemini, love our technology. We hope you will love it too.
As a Technical Support Engineer, youâll be the go-to expert for resolving complex technical issues, ensuring seamless communication between our internal teams and customers. Youâll be responsible for handling customer requests, troubleshooting, and keeping everyone in the loop to deliver the best experience possible to our clients. If youâre passionate about tech, love getting into the weeds of troubleshooting, and want to make a difference, this role is for you!
*Heads-up: this role covers the afternoon/evening shift to keep our team operations running smoothly.
Bridge Communication: Act as a vital link between CSMs, Product/Development Teams, and Customers to address technically complex support issues.
Resolve Customer Issues: Effectively investigate, understand, and resolve complex customer issues, delivering timely updates and solutions.
Manage Tickets & Update Stakeholders: Own the lifecycle of tickets from opening to resolution, ensuring accurate tracking and clear communication with all stakeholders.
Troubleshoot & Diagnose: Dive deep into the product to identify root causes of technical glitches, bugs, or integration issues.
Report Issues: Proactively escalate widespread customer issues or product bugs to relevant engineering and product teams to minimize customer disruption.
Document Knowledge: Contribute to the internal knowledge base by creating documentation for the fastest resolution of similar tickets in the future.
At Influ2, we highly appreciate a wide range of experiences and backgrounds. So, even if your history doesnât perfectly match our list, we would still be delighted to receive your application and learn more about you!
Weâve raised a total of $15 million in our Series A round, maintaining a cash-positive business for the past 18 months while achieving 50% growth.
About Influ2
Weâre convinced that the diverse ideas and experiences every Influ2encer brings are the key to our success. To make sure our culture and products reflect this blend of viewpoints and backgrounds, thereâs no room for discrimination here. Our approach to hiring, training, promoting, and compensating individuals is grounded in merit and competence.
Weâre committed to offering equal employment opportunities to all qualified individuals, no matter their race, age, religion, where they come from, gender identity or expression, sexual orientation, marital status, physical or mental disability, military or veteran status, or any other characteristic protected by law. Everyone at Influ2 plays a part in keeping our workplace welcoming and free from discrimination and harassment.
Resolves complex technical support issues for B2B SaaS customers, troubleshoots product bugs, and bridges communication between engineering, product, and customer teams.
Influ2 brings your ABM to the contact-level. With Influ2, you can act on contact-level intent, reach specific buyers with ads, and make the revenue impact clear.
180+ enterprises and mid-market companies worldwide, including industry leaders such as Snowflake, Datadog, and Capgemini, love our technology. We hope you will love it too.
As a Technical Support Engineer, youâll be the go-to expert for resolving complex technical issues, ensuring seamless communication between our internal teams and customers. Youâll be responsible for handling customer requests, troubleshooting, and keeping everyone in the loop to deliver the best experience possible to our clients. If youâre passionate about tech, love getting into the weeds of troubleshooting, and want to make a difference, this role is for you!
*Heads-up: this role covers the afternoon/evening shift to keep our team operations running smoothly.
Bridge Communication: Act as a vital link between CSMs, Product/Development Teams, and Customers to address technically complex support issues.
Resolve Customer Issues: Effectively investigate, understand, and resolve complex customer issues, delivering timely updates and solutions.
Manage Tickets & Update Stakeholders: Own the lifecycle of tickets from opening to resolution, ensuring accurate tracking and clear communication with all stakeholders.
Troubleshoot & Diagnose: Dive deep into the product to identify root causes of technical glitches, bugs, or integration issues.
Report Issues: Proactively escalate widespread customer issues or product bugs to relevant engineering and product teams to minimize customer disruption.
Document Knowledge: Contribute to the internal knowledge base by creating documentation for the fastest resolution of similar tickets in the future.
At Influ2, we highly appreciate a wide range of experiences and backgrounds. So, even if your history doesnât perfectly match our list, we would still be delighted to receive your application and learn more about you!
Weâve raised a total of $15 million in our Series A round, maintaining a cash-positive business for the past 18 months while achieving 50% growth.
About Influ2
Weâre convinced that the diverse ideas and experiences every Influ2encer brings are the key to our success. To make sure our culture and products reflect this blend of viewpoints and backgrounds, thereâs no room for discrimination here. Our approach to hiring, training, promoting, and compensating individuals is grounded in merit and competence.
Weâre committed to offering equal employment opportunities to all qualified individuals, no matter their race, age, religion, where they come from, gender identity or expression, sexual orientation, marital status, physical or mental disability, military or veteran status, or any other characteristic protected by law. Everyone at Influ2 plays a part in keeping our workplace welcoming and free from discrimination and harassment.
Provides technical and consultative support to presales teams, helping qualify customer needs and support deal progression for a digital product engineering firm.
đđŒ Weâre Nagarro.
We are a digital product engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale â across all devices and digital mediums, and our people exist everywhere in the world (18,000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. Weâre looking for great new colleagues. Thatâs where you come in!
Click here to access the application privacy notice
Manages customer accounts by building workflows, helping customers launch products, and triaging software and order issues across a telehealth platform.
Headquarters: United States
URL: http://bask.health
Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success. We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind:
A look into the day to day:
We're Looking For
A self-starter who is passionate about enhancing the customer experience; you take pride in demonstrating the value of the products and services to your customers. You think outside of the box, excel at creative problem-solving, and are comfortable taking on projects that you have potentially never done before! You are a people-person - empathetic, self-aware, low ego, and extremely positive - and are comfortable working in a small collaborative team where you'll wear many hats. You are passionate and proficient in written and spoken communications.
Customer Success at Bask Health is AI-first and customer-obsessed. Work starts in an LLM to clarify intent and context, moves into research and execution, is validated with real patients and partners, and is continuously refined as we learn. AI and self-serve research are default parts of the workflow, not side experiments.
We are looking for Customer Success people who take full ownership of their accounts, treat AI as a real collaborator, and care deeply about the patient and provider experience.
What You'll Do
Share AI-native workflows: Document prompts, processes, and workflows that work. Share them across the Customer Success team so we raise the bar together.
In this job, you will:
Requirements
To apply: https://weworkremotely.com/remote-jobs/bask-health-customer-success-account-manager-1
Investigates and resolves complex technical issues for cloud security customers across AWS, Azure, and GCP environments while implementing AI-driven automation to improve support operations.
Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proventrack record of successand a culture that values world-class talent.
Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. Weâre the leading player in a massive and growing market, but itâs still early enough for you to make a significant impact. At Wiz, youâll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.
Summary
As a Solutions Support Engineer, you will be part of a global team delivering expert-level technical support across the Wiz cloud-native security platform. Youâll investigate complex, multi-domain issues spanning cloud infrastructure, workload protection, vulnerability management, and runtime defense - working across AWS, Azure, and GCP environments. This role combines deep technical troubleshooting with a growing emphasis on AI-driven automation to scale support operations and improve resolution quality.
What Youâll Do
What Youâll Bring
Nice to Have
Applicants must have the legal right to work in the country where the position is based, without the need forvisa sponsorship.This role does not offervisasponsorship.
Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wizâs Privacy Policy.
Manages high-volume eCommerce customer orders by proactively engaging customers via phone/email/chat, ensuring product compatibility, processing transactions, and coordinating delivery while recommending add-ons and protection plans.
Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. Weâre a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BCâs major markets. Join our team of trailblazers!
Our core values:
Integrity â We do whatâs right, even when no one is looking.
Improvement â We do it well. Then we do it better.
Caring â We put ourselves in othersâ shoes.
Authenticity â We like people, not pretense.
Determination â We kick down walls.
As an eCommerce Customer Success Specialist at Trail Appliances, you will provide an exceptional online customer experience from the moment a customer places an order through delivery and beyond. Youâll take a consultative approach to sales, ensuring customers have the right products, understand key installation requirements, and feel confident in their purchase decisions.
In this fast-paced, customer-first role, youâll manage a high-volume eCommerce pipeline, proactively engage customers, and collaborate across teams to deliver seamless, end-to-end service.
$44,000 - $44,000 a year
plus commission
INDHPN
We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Leads a team of 3 student support representatives while personally managing a portfolio of UK courses, handling escalations and driving process improvements for an online education platform.
ELVTR is a premier online education platform specializing in live courses led by industry experts from global companies such as Nike, Netflix, Google, and more. Since our establishment in 2020, we have grown from a small team to 140 talented members, delivering education to over 17,000 students worldwide. We are currently expanding our team to support our growing network of instructors and the continued scale of our live course offerings.
Position Overview
We are seeking a Student Care Team Lead to manage a team of 3 Student Care Representatives while personally owning a portfolio of UK courses as a practising rep. This is a dual role â half your time will be spent leading, coaching, and improving team performance; the other half delivering direct, high-quality student support. You will be the quality benchmark for your team and the primary escalation point for the UK market.
This is a full-time remote position.The Working Hours for this role are 10AM-6PM BST.
This role is for you if you are:
Responsibilities
Team Leadership (â60%)
Student Care (â40%)
Direct Support: Personally manage a portfolio of UK courses, engaging with students via phone, email, and online chat.
Live Class Assistance: Provide real-time support to instructors and students during live sessions for a seamless educational experience.
Community Engagement: Foster student-to-student interaction and maintain an active, supportive learning community.
Instructor Liaison: Facilitate clear and timely communication between students and instructors.
Issue Resolution: Proactively address and resolve student concerns, including technical troubleshooting, to ensure uninterrupted learning.
Experience: 2+ years in a customer support, student success, or client-facing role; at least 1 year in a team lead or supervisory capacity preferred.
Educational Background: A Bachelorâs degree in Business, Communications, or a related field is preferred.
Language Proficiency: Excellent English communication skills, both written and verbal, are mandatory.
Technical Skills: Ability to perform minor technical troubleshooting required.
Leadership Skills: Demonstrated ability to coach, motivate, and hold a small team accountable in a remote environment.
Analytical Thinking: Comfortable working with performance data to draw actionable conclusions.
Presentation Skills: Confident and presentable on Zoom, able to host both student-facing and internal team meetings.
Time Management: Highly organised with the ability to context-switch effectively between leadership responsibilities and hands-on student support.
High earning potential with competitive base pay, performance-based bonuses, and growth opportunities.
Mental health support, fitness reimbursements, generous vacation policy, and access to all ELVTR courses.
A fast-paced, performance-driven culture that rewards ownership, initiative, and results.
Youâll play a key role in shaping the student experience across our UK market, leading a support team while directly impacting student satisfaction, retention, and learning success. Your work will help create a seamless and supportive educational journey for thousands of learners worldwide.
ELVTR is scaling quickly, and with that comes opportunity. High performers gain autonomy, visibility, and fast career growth.
Youâll work alongside driven, high-performing teammates who care deeply about execution and impact.
If you thrive in high-trust, high-accountability environments and enjoy working closely with senior professionals to deliver exceptional experiences, weâd love to hear from you.
Due to the high volume of applications, we will only be able to respond to candidates we wish to move forward with. Thank you for your understanding.
ELVTR is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
Leads a team of 3 student support representatives while personally handling UK course customer issues, with focus on team development, quality standards, and escalation management.
ELVTR is a premier online education platform specializing in live courses led by industry experts from global companies such as Nike, Netflix, Google, and more. Since our establishment in 2020, we have grown from a small team to 140 talented members, delivering education to over 17,000 students worldwide. We are currently expanding our team to support our growing network of instructors and the continued scale of our live course offerings.
Position Overview
We are seeking a Support Team Lead for the UK Market to manage a team of 3 Student Care Representatives while personally owning a portfolio of UK courses as a practising rep. This is a dual role â half your time will be spent leading, coaching, and improving team performance; the other half delivering direct, high-quality student support. You will be the quality benchmark for your team and the primary escalation point for the UK market.
This is a full-time remote position.The Working Hours for this role are 10AM-6PM BST.
This role is for you if you are:
Responsibilities
Team Leadership (â60%)
Student Care (â40%)
Direct Support: Personally manage a portfolio of UK courses, engaging with students via phone, email, and online chat.
Live Class Assistance: Provide real-time support to instructors and students during live sessions for a seamless educational experience.
Community Engagement: Foster student-to-student interaction and maintain an active, supportive learning community.
Instructor Liaison: Facilitate clear and timely communication between students and instructors.
Issue Resolution: Proactively address and resolve student concerns, including technical troubleshooting, to ensure uninterrupted learning.
Experience: 2+ years in a customer support, student success, or client-facing role; at least 1 year in a team lead or supervisory capacity preferred.
Educational Background: A Bachelorâs degree in Business, Communications, or a related field is preferred.
Language Proficiency: Excellent English communication skills, both written and verbal, are mandatory.
Technical Skills: Ability to perform minor technical troubleshooting required.
Leadership Skills: Demonstrated ability to coach, motivate, and hold a small team accountable in a remote environment.
Analytical Thinking: Comfortable working with performance data to draw actionable conclusions.
Presentation Skills: Confident and presentable on Zoom, able to host both student-facing and internal team meetings.
Time Management: Highly organised with the ability to context-switch effectively between leadership responsibilities and hands-on student support.
High earning potential with competitive base pay, performance-based bonuses, and growth opportunities.
Mental health support, fitness reimbursements, generous vacation policy, and access to all ELVTR courses.
A fast-paced, performance-driven culture that rewards ownership, initiative, and results.
Youâll play a key role in shaping the student experience across our UK market, leading a support team while directly impacting student satisfaction, retention, and learning success. Your work will help create a seamless and supportive educational journey for thousands of learners worldwide.
ELVTR is scaling quickly, and with that comes opportunity. High performers gain autonomy, visibility, and fast career growth.
Youâll work alongside driven, high-performing teammates who care deeply about execution and impact.
If you thrive in high-trust, high-accountability environments and enjoy working closely with senior professionals to deliver exceptional experiences, weâd love to hear from you.
Due to the high volume of applications, we will only be able to respond to candidates we wish to move forward with. Thank you for your understanding.
ELVTR is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
Leads a team of 3 student support representatives while handling direct customer support for UK courses, focusing on team development and escalation management.
ELVTR is a premier online education platform specializing in live courses led by industry experts from global companies such as Nike, Netflix, Google, and more. Since our establishment in 2020, we have grown from a small team to 140 talented members, delivering education to over 17,000 students worldwide. We are currently expanding our team to support our growing network of instructors and the continued scale of our live course offerings.
Position Overview
We are seeking a Student Care Team Lead to manage a team of 3 Student Care Representatives while personally owning a portfolio of UK courses as a practising rep. This is a dual role â half your time will be spent leading, coaching, and improving team performance; the other half delivering direct, high-quality student support. You will be the quality benchmark for your team and the primary escalation point for the UK market.
This is a full-time remote position.The Working Hours for this role are 10AM-6PM BST.
This role is for you if you are:
Responsibilities
Team Leadership (â60%)
Student Care (â40%)
Direct Support: Personally manage a portfolio of UK courses, engaging with students via phone, email, and online chat.
Live Class Assistance: Provide real-time support to instructors and students during live sessions for a seamless educational experience.
Community Engagement: Foster student-to-student interaction and maintain an active, supportive learning community.
Instructor Liaison: Facilitate clear and timely communication between students and instructors.
Issue Resolution: Proactively address and resolve student concerns, including technical troubleshooting, to ensure uninterrupted learning.
Experience: 2+ years in a customer support, student success, or client-facing role; at least 1 year in a team lead or supervisory capacity preferred.
Educational Background: A Bachelorâs degree in Business, Communications, or a related field is preferred.
Language Proficiency: Excellent English communication skills, both written and verbal, are mandatory.
Technical Skills: Ability to perform minor technical troubleshooting required.
Leadership Skills: Demonstrated ability to coach, motivate, and hold a small team accountable in a remote environment.
Analytical Thinking: Comfortable working with performance data to draw actionable conclusions.
Presentation Skills: Confident and presentable on Zoom, able to host both student-facing and internal team meetings.
Time Management: Highly organised with the ability to context-switch effectively between leadership responsibilities and hands-on student support.
High earning potential with competitive base pay, performance-based bonuses, and growth opportunities.
Mental health support, fitness reimbursements, generous vacation policy, and access to all ELVTR courses.
A fast-paced, performance-driven culture that rewards ownership, initiative, and results.
Youâll play a key role in shaping the student experience across our UK market, leading a support team while directly impacting student satisfaction, retention, and learning success. Your work will help create a seamless and supportive educational journey for thousands of learners worldwide.
ELVTR is scaling quickly, and with that comes opportunity. High performers gain autonomy, visibility, and fast career growth.
Youâll work alongside driven, high-performing teammates who care deeply about execution and impact.
If you thrive in high-trust, high-accountability environments and enjoy working closely with senior professionals to deliver exceptional experiences, weâd love to hear from you.
Due to the high volume of applications, we will only be able to respond to candidates we wish to move forward with. Thank you for your understanding.
ELVTR is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
Manages eCommerce customer orders from placement through delivery, proactively engages customers via phone/email/chat, and drives add-on sales while coordinating logistics across multiple systems.
Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. Weâre a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BCâs major markets. Join our team of trailblazers!
Our core values:
Integrity â We do whatâs right, even when no one is looking.
Improvement â We do it well. Then we do it better.
Caring â We put ourselves in othersâ shoes.
Authenticity â We like people, not pretense.
Determination â We kick down walls.
As an eCommerce Customer Success Specialist at Trail Appliances, you will provide an exceptional online customer experience from the moment a customer places an order through delivery and beyond. Youâll take a consultative approach to sales, ensuring customers have the right products, understand key installation requirements, and feel confident in their purchase decisions.
In this fast-paced, customer-first role, youâll manage a high-volume eCommerce pipeline, proactively engage customers, and collaborate across teams to deliver seamless, end-to-end service.
$44,000 - $44,000 a year
plus commission
INDHPN
We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Manages customer retention, handles refunds and billing inquiries, resolves chargebacks, and provides administrative support to the sales team via CRM.
ELVTR is a premier online education platform specializing in live courses led by top executives from globally renowned companies. Our unique approach sets us apart in the online education landscape, offering unparalleled value to our students. As we continue expanding, we seek a detail-oriented and proactive Customer Success Specialist to join our dynamic team. In this role, you will manage client retention, handle refunds and billing inquiries, and provide vital administrative support to our sales team.
This is a full-time remote position. The working schedule for this role will be 1 PM - 10 PM UK timezone.
Handle refunds and transfer requests on a day-to-day basis, retaining a high percentage of saved students and cash paid.
Engage with customers to resolve concerns, improve satisfaction, and encourage loyalty.
Handle chargeback cases (US,UK, APAC markets) promptly, providing necessary documentation and resolutions.
Actively work in the CRM to keep track of cases and maintain the Refunds Report and the Monthly KPI report to improve refund-related processes.
Attend weekly production meetings with Program Managers and Instructional Designers to address concerns and align on strategies.
Manage the Welcome Back Credits process for re-engaging former customers.
Manage payment recovery, including failed payments and second deposit collections, ensuring timely follow-ups and compliance with payment plans.
Handle and resolve student billing inquiries, providing clear, accurate, and efficient support.
Hold monthly cross-functional meetings to assess the general picture, identify patterns, and propose process improvements.
Assist with additional operational tasks as needed, ensuring smooth workflows and team efficiency.
Improve internal processes and offer solutions.
2+ years of experience in sales, customer service, refunds handling, or a related role.
Excellent phone and email communication skills, with the ability to build strong relationships with customers and internal teams.
Proactive problem-solver with a customer-focused mindset.
Strong organizational skills with high attention to detail.
Proficiency with CRM systems (e.g., Salesforce, HubSpot) and sales analytics tools
Nice-to-haves:
Payment Recovery (Billing)
Chargeback Management
Work with escalations
Competitive Salary and Bonuses: We value your dedication and expertise, offering a competitive salary and performance-based bonuses.
Exciting Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowance, and free access to all our courses. We believe in continuous learning, both for our customers and our team.
Remote Work. The freedom to work remotely, crafting a work-life balance that fits your personal needs.
Collaborative Work Environment: Join a team of passionate, like-minded individuals. At ELVTR, collaboration isnât just a buzzword; itâs how we grow, innovate, and excel together.
If you have the skills and dedication to excel in this role, we invite you to apply. Your ability to manage client relationships and handle billing issues efficiently will make you an invaluable asset to our team.
Due to the high volume of applications, we will only be able to respond to candidates with whom we are interested in proceeding. We appreciate your understanding and look forward to reviewing your application.
ELVTR is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
Provides direct student support via phone, email, and chat while fostering community engagement and mediating communication between students and instructors.
ELVTR is a premier online education platform specializing in live courses led by top executives from globally renowned companies. Our unique approach sets us apart in the online education landscape, offering unparalleled value to our students. We are currently expanding our team in South Africa, aligning with our primary markets in North America and the UK.
Position Overview:
We are seeking a dedicated Student Care Representative to join our team. This role is pivotal in ensuring that our students receive an exceptional educational experience and are fully satisfied with the courses they enroll in. As the frontline of student interaction, you will be instrumental in fostering a supportive and engaging learning environment.
This is a full-time remote position, open to candidates located anywhere in South Africa.
This job is for you if you are:
Responsibilities:
Direct Support: Engage directly with students to support their needs through phone, email, and online chats.
Community Engagement: Encourage and maintain student-to-student communication, fostering a supportive learning community.
Instructor Liaison: Ensure clear and effective communication between students and instructors.
Live Class Assistance: Offer real-time support to instructors and students during live classes for a seamless educational experience.
Issue Resolution: Proactively address and resolve student concerns, including technical issues, to ensure uninterrupted learning.
Educational Background: A Bachelorâs degree in Business, Communication, or a related field is preferred.
High Cognitive Skills: Ability to engage intellectually with our students, demonstrating a deep understanding of our sophisticated educational products.
Language Proficiency: Excellent English communication skills, both written and verbal, are mandatory.
Technical Skills: Must possess a broad understanding of modern online business technologies to efficiently navigate various platforms and tools integral to the role. Proficiency with Asana, CRM tools like HubSpot, Google Sheets, Zoom, and the ability to conduct minor technical troubleshooting is required.
Presentation Skills: You should be presentable and confident on Zoom, ready to host student meetings.
Time Management: Ability to manage time and resources effectively, especially in a fast-paced, high-stakes environment
Competitive Salary and Bonuses: We value your dedication and expertise, offering a competitive salary, performance-based bonuses, and a range of company perks and benefits that reflect our commitment to excellence.
Exciting Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowance, and free access to all our courses. We believe in continuous learning, both for our customers and our team.
Remote Work with a Flexible Schedule: The freedom to work remotely, crafting a work-life balance that fits your personal needs.
Collaborative Work Environment: Join a team of passionate, like-minded individuals. At ELVTR, collaboration isnât just a buzzword; itâs how we grow, innovate, and excel together.
Why You Should Join ELVTR:
Join Us:
If you take pleasure in going the extra mile to serve and delight others, and are passionate about providing a top-tier educational experience, we invite you to apply. Your enthusiasm for customer satisfaction and your knack for resolving issues will make you an invaluable asset to our team.
Due to the high volume of applications, we will only be able to respond to candidates whom we are interested in moving forward with. We appreciate your understanding and look forward to reviewing your application.
ELVTR is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.
Support Representative provides direct assistance to students via phone, email, and chat, resolves technical issues, and facilitates communication between students and instructors.
ELVTR is a premier online education platform specializing in live courses led by top executives from globally renowned companies. Our unique approach sets us apart in the online education landscape, offering unparalleled value to our students.
Position Overview:
We are seeking a dedicated Support Representative ( Student Care Representative) to join our team. This role is pivotal in ensuring that our students receive an exceptional educational experience and are fully satisfied with the courses they enroll in. As the frontline of student interaction, you will be instrumental in fostering a supportive and engaging learning environment.
This is a full-time remote position, open to candidates located anywhere in Ukraine
This job is for you if you are:
Responsibilities:
Direct Support: Engage directly with students to support their needs through phone, email, and online chats.
Community Engagement: Encourage and maintain student-to-student communication, fostering a supportive learning community.
Instructor Liaison: Ensure clear and effective communication between students and instructors.
Live Class Assistance: Offer real-time support to instructors and students during live classes for a seamless educational experience.
Issue Resolution: Proactively address and resolve student concerns, including technical issues, to ensure uninterrupted learning.
Educational Background: A Bachelorâs degree in Business, Communication, or a related field is preferred.
High Cognitive Skills: Ability to engage intellectually with our students, demonstrating a deep understanding of our sophisticated educational products.
Language Proficiency: Excellent English communication skills, both written and verbal, are mandatory.
Technical Skills: Must possess a broad understanding of modern online business technologies to efficiently navigate various platforms and tools integral to the role. Proficiency with Asana, CRM tools like HubSpot, Google Sheets, Zoom, and the ability to conduct minor technical troubleshooting is required.
Presentation Skills: You should be presentable and confident on Zoom, ready to host student meetings.
Time Management: Ability to manage time and resources effectively, especially in a fast-paced, high-stakes environment
Competitive Salary and Bonuses: We value your dedication and expertise, offering a competitive salary, performance-based bonuses, and a range of company perks and benefits that reflect our commitment to excellence.
Exciting Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowance, and free access to all our courses. We believe in continuous learning, both for our customers and our team.
Remote Work with a Flexible Schedule: The freedom to work remotely, crafting a work-life balance that fits your personal needs.
Collaborative Work Environment: Join a team of passionate, like-minded individuals. At ELVTR, collaboration isnât just a buzzword; itâs how we grow, innovate, and excel together.
Why You Should Join ELVTR:
Join Us:
If you take pleasure in going the extra mile to serve and delight others, and are passionate about providing a top-tier educational experience, we invite you to apply. Your enthusiasm for customer satisfaction and your knack for resolving issues will make you an invaluable asset to our team.
Due to the high volume of applications, we will only be able to respond to candidates whom we are interested in moving forward with. We appreciate your understanding and look forward to reviewing your application.
ELVTR is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.
Manages eCommerce customer orders via phone/email/chat, proactively engages customers to confirm details, recommends add-ons, and coordinates delivery while processing payments across multiple systems.
Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. Weâre a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BCâs major markets. Join our team of trailblazers!
Our core values:
Integrity â We do whatâs right, even when no one is looking.
Improvement â We do it well. Then we do it better.
Caring â We put ourselves in othersâ shoes.
Authenticity â We like people, not pretense.
Determination â We kick down walls.
As an eCommerce Customer Success Specialist at Trail Appliances, you will provide an exceptional online customer experience from the moment a customer places an order through delivery and beyond. Youâll take a consultative approach to sales, ensuring customers have the right products, understand key installation requirements, and feel confident in their purchase decisions.
In this fast-paced, customer-first role, youâll manage a high-volume eCommerce pipeline, proactively engage customers, and collaborate across teams to deliver seamless, end-to-end service.
$44,000 - $44,000 a year
plus commission
INDHPN
We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Drives customer onboarding, adoption, and long-term success for SaaS customers in a US PST support environment.
